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FAQ's

Not joined SWEAT! yet? Well...good things happen to those who SWEAT!

What is the difference between the Gym Only & Gym & Zones memberships?

Our Gym only membership allows you full access to all our gym equipment, a Fitness Induction session.

Our Gym & Zones membership allows you all the gym only benefits plus access to unlimited access to all the other amazing zones in the gym ie the Studio, Cycle, Matrix, Team Beats, Skill Row, Box 360, Skill Bike (zones are dependent on which gym you join). You also get 1 free 20-minute Personal Training session each and every month and with our new 12month Loyalty you get 3 free guests each month and up to 3months free freeze.... Yes that's all included in the price!

How do I join?

The easiest way is to join online via our website it's quick and easy but if you prefer you can join at the gym. (Please ensure you bring your bank details and payment card.)

Can I pay annually?

Of course, you can, if that’s easier for you.

Is there a minimum age you have to be to join?

Yes, all members must be at least 16 years old to join on our Flexi Membership. On our Rolling Loyalty membership members must be at least 18 years old. (proof of age is required)

What membership's do you offer?

We like to give members a choice of SWEAT! so we have 2 membership options; you can either choose our Rolling Loyalty Contract which in return for a minimum commitment, we will give you a great discounted monthly rate or if you don't want to commit you can opt for our flexible monthly membership. We are so confident you’ll love our club and you won’t want to leave – so why not take advantage of our discounted Rolling Loyalty rate. 

Do you offer any OAP’s or Student Discounts?

We offer a great deal for Students in full-time education with a Local University Campus card and student email address, please ask in club for full details. Regretfully you cant be in full-time employment or in part-time/home study to get this rate. 

Do you offer any Corporate Discounts?

Yes, we do please ask in the gym for more details on our corporate packages.

Can I delay my start date?

Yes. Within the same month, you can choose a date for your membership to start. However, if we are running an offer this may not be possible.

I am a Gym & Zones New Loyalty member, when can I use my 3 free Guest Passes?

When you join you will be given a card which allows you to bring 3 friends a month for free.  Your card will be kept at front of house and marked off when you bring a guest. You must accompany all guests.

Can I pay by cash or card?

SWEAT! does not accept cash in the club, but you can pay by Visa Debit, Visa Credit, MasterCard and Maestro. We do not accept Amercian Express.

Can I join if I don’t have a UK Bank Account?

All prospective members will need to have a UK bank account in order to join SWEAT!

Do I get a SWEAT! Support Induction session?

Yes, once you have joined you receive a complimentary SWEAT! Support Induction session (30 minutes) from a qualified Personal Trainer of your choice. Training sessions can be booked through the membership area on our website or our app. Your complimentary session will take you through an all-inclusive programme that has been designed specifically to your goals and preferences; gym floor exercises, suggested classes, SWEAT! fitness challenges and helpful nutrition tips. We request that all members arrive 5 minutes before their induction start time and report to the front of house desk.

I am Gym & Zones member, how do I get my free monthly Personal Training session?

When you join you will be given a PT Sessions card, this will be kept at the front of house desk. You can then book your Personal Training session via the membership area on our website or via our app. When you arrive for your training session if you inform your PT they will mark the session off your card so you are not charged for this. 

Does SWEAT! have Personal Trainers in the club?

Yes, we have a dynamic team of Personal Trainers) who will design individual programmes to achieve your fitness goals and match your exercise preferences. We believe that the help of a Personal Trainer is invaluable to you achieving your goals and makes an integral part of your fitness programme, so we want to make it as easy and affordable as possible! That's why we offer bite-sized personal training sessions so you can receive the support you need. 

Do SWEAT! clubs have Swimming Pools, Sauna and Steam rooms?

No, our priority is fitness. We offer top of the range Technogym fitness equipment and an extensive number of classes with lots by externally paid instructors. 

How do I gain access to the club?

You will be issued with a membership card and you will be required to swipe your card on every entry. Our desk is fully manned so the team will be on hand to help you. You need to ensure you bring your card on every visit, as without it we may not be able to permit entry.

Do you have Car Parking?

Depending on location, SWEAT! members may have access to a car park and they are required to follow the car park rules as set out by the car park management company. Please adhere to the rules as fines are in place to stop abuse.

Do you have sunbeds?

No, we consider sunbeds a risk to your health and SWEAT! is all about looking after your health!

Do you have paper towels in the gym?

No, at SWEAT! we feel that proper towels are far more cost-effective and saves our planet. All members must use a towel and you can either bring your own or a SWEAT! branded towel can be purchased from our vending machines in reception.

Does SWEAT! offer Group Excercise Classes?

SWEAT! has a fantastic range of classes including Spin,Matrix, Team Beats, Box 360, Skill Bike, Skill Row classes.  Our Gym & Zones membership includes all these classes free of charge.

Are there changing facilities, showers, lockers and hairdryers in the club?

We have plenty of showers. Hairdryers are available in the changing area. To secure your locker you will need a padlock which can be purchased from the vending machines at the reception. Lockers are only to be used while you are in the club.

Does the club have Wi-Fi?

No, we don't as most of you now have unlimited downloads as part of your package. 

Where do I find the Club Rules?

Go into your membership portal and you will see Gym Rules on the right hand side, they are also available in the gym.

Payment Questions

What is the cancellation policy?

We hope you never want to cancel your membership but in the unlikely event that you wish to cancel your membership, you need to send us an email on Members@sweatunion.com from the email you registered on your membership.  No refunds are given on joining fees, pre-paid dues or part used monthly payments.

As per the club rules you are required to inform us by 15th of a month either by emailing members@sweatunion.com or in person at the club via a cancellation form.

Please note that if you are on the discounted Rolling Loyalty membership rate you are required to make a minimum number of direct debit payments as per your contract before you are able to cancel.   After you have made the minimum number of direct debit payments your membership will continue as a monthly member and your notice will be as the flexible member.

No refunds are given on joining fees or partly used monthly payments. 

Can I freeze my membership?

Yes, of course, you can if you are unable to use the club. We like to make things as easy as possible for our members. To arrange a freeze you need to send us an email on Members@sweatunion.com. Please contact us by the 15th of the month. Freezing is only £5 per month and you can freeze for a minimum of a month. Please inform us how long you wish to freeze for. Our Gym & Zones Loyalty membership gets up to 3 months freeze for free per year. (Must be taken in one block and the year runs Jan-Dec)

When are direct debits taken?

Payments are taken on the 1st of every month. Regretfully we cannot change this date.

What if my direct debit payment fails?

Please log into your account to make payment.  Please note rejected payments or if you do not have a valid direct debit set up you will be charged an additional monthly fee of £15. 

Can I change my bank details?

Yes, send us an email on Members@sweatunion.com from your registered email address on your membership or log into your online account and go to the financial tab. Please contact us at least 15 days before your direct debit date so we can re-setup your new details.

Can I upgrade my Gym Only membership to Gym & Zones membership?

Great choice! Just pop into the club and they can arrange this for you.

Already a SWEAT! Member

What happens after I have joined?

You will receive a membership card which you will need to gain entry to the club. If you joined at home online you will just need to bring in your welcome email, which you can show us either on your phone, tablet or with a printed copy and we will provide you with your membership card.

You will also need to upload a selfie to your membership profile.  You can either email a picture of yourself to Members@sweatunion.com and we will upload it for you, or you can do it yourself at sweatunion.com by logging into the member's area.

We will endeavour to communicate with you between joining and starting at the club to ensure you are kept updated on any events or happenings.

Are there members of staff on duty to help me?

Yes of course. SWEAT! is fully manned with our SWEAT! team who will be more than happy to help you with any questions you may have. We also have an extensive cleaning team to make sure the club is super clean and fresh.

Can I bring a Guest?

Yes, we’d be delighted! You can bring a guest on our day rate.  Just come into the Club with your guest.

If I am a Gym Only member can I pay to attend a class?

Yes of course. You can purchase a class pass from the front of house desk, regretfully you can't book so you will just need to ask on the day.  However, If you love our classes so much you can simply upgrade your membership to our Gym & Zones membership so you can access all our classes for free!

What are the opening times of the club?

Please check with your own club.

What if I lose my card?

That’s no problem just let our Checkin Desk know and they will issue you with a new card, there is a small, £3, charge to cover the cost of the new card.

How do I book a class?

If you are on a Gym & Zones membership just go into the membership area on the website and you can choose which class you want to book. When you come into the club please ask the Desk for a token. You need to hand your token to the class instructor. Any un-used tokens should be handed back to the Desk.
To ensure you get the most out of your class from beginning to end we ask that you arrive at the studio at least 5 minutes before your class start time. However, once the class has started you will not be able to enter the studio, so please ensure that you arrive with enough time to be changed and ready for the start time of your class.

Can I transfer my membership to another person?

Sorry, we don’t allow transfers. The membership is solely for you to use.

Can I give my card to another person to use the club?

Sorry, no. The card is for your own personal use only. Any member found abusing this rule will have their membership cancelled immediately, so please don’t do it.

Can I leave items in my locker overnight?

Not a good idea. For security, all lockers are emptied every night and your padlock will be removed and destroyed. You will need to purchase a new padlock from our vending machines. We also cannot be held responsible for items left in lockers overnight so please ensure you don’t bring valuables to the club.

Is there CCTV at the club?

Yes, for your added safety our club has CCTV in operation at all times.

Can I re-join if I have previously been a member?

Have you missed us as much as we missed you? We would love to welcome you back, you can pop into the gym or send us an email to Members@sweatunion.com

Is the website secure?

Yes, your details are encrypted and personal details will be kept private.